When you call Estarli, your call may be answered by our AI assistant and may be recorded. We do this to train and improve our service, to check quality, and to help us handle any complaints or disputes. Our lawful basis is our legitimate interests in running and improving our customer service.

How long we keep recordings. Call recordings are kept for 90 days and then deleted automatically, unless we need a recording for an open complaint or dispute, in which case we keep it until that is resolved.

Who processes your call. We use Vapi to handle calls with our AI assistant. Vapi is based in the United States, so your call data may be processed there. Recordings are hosted and stored by Hetzner in Germany.

Who can access recordings. Only our directors and our customer service team can access call recordings.

Your choices. You can ask for your call not to be recorded, object to recording, or request a copy or deletion of your recording at any time by contacting our customer service team at info@estarli.co.uk.