Warranty

Every new Estarli eBike includes a two-year manufacturer's warranty. If your bike was purchased through an authorised Estarli dealer, your warranty is managed by your supplying dealer. Bikes purchased directly from Estarli are supported by our own team.

Where did you buy your Estarli?

Your first point of contact depends on whether your bike was purchased through an authorised dealer or directly from Estarli.

01

Bought through an Estarli dealer?

Your warranty is managed by the dealer you purchased the bike from. Please contact that dealer first so they can assess the bike and arrange any authorised repair or replacement parts.

Find your supplying dealer
02

Bought directly from Estarli?

Bikes purchased directly from Estarli are covered and supported by our own team. Contact us with your order details, bike serial number and a description of the issue.

Start a Warranty Claim

What your warranty covers.

Your Estarli eBike comes with a two-year warranty covering parts and labour when the bike is returned to one of our authorised repair locations.

Where appropriate, and with prior authorisation from us or your supplying dealer, replacement parts may be provided for installation by an independent qualified bicycle repairer.

Parts and authorised labour

Covered defects may be repaired using replacement parts and authorised labour during the warranty period.

Replacement components

A component replaced under warranty remains covered for the balance of the bike's original warranty period.

Replacement batteries

Where a battery replacement is approved, the replacement may be a professionally reconditioned battery.

Support beyond warranty

At our discretion, we may assist with repairs outside the warranty period. This does not constitute an admission of liability.

Returned warranty parts

Components replaced under warranty must be returned to Estarli EV Limited and will become the property of Estarli EV Limited.

Warranty exclusions.

The contractual warranty does not cover damage or defects resulting from abnormal use, insufficient maintenance, accidental damage, prolonged exposure to moisture or failure to follow our recommendations.

Use, servicing and maintenance
  • Use of the eBike in competitions.
  • Inadequate maintenance or incorrect servicing.
  • Incorrect, abnormal or inappropriate use.
  • Failure to comply with Estarli's instructions or recommendations.
Water and environmental exposure
  • Damage caused by excessive exposure to the elements, including rust caused by not storing the bike indoors.
  • Damage caused by exposure to saltwater.
  • Damage resulting from the bike, battery or other components being submerged in water.
  • Prolonged exposure to moisture or liquid.
External events and electrical damage
  • External shocks or impact damage.
  • Lightning storms, electrical surges and short circuits.
  • Modification of electrical components or other unauthorised modifications.
  • Accessories or additions that were not included with the bike at the time of purchase.
Cosmetic and wear items
  • Paint, varnish, saddles and bike graphics.
  • Parts expected to wear through normal use, including tyres, brake pads, brake cables, handlebar grips and freewheels.
  • Spokes.
Transport, packaging and consequential costs

Where a bike needs to be transported to Estarli or an authorised repair location, it must be packaged securely and appropriately for transit. The original Estarli packaging is recommended but is not required.

If suitable packaging is no longer available, we may be able to supply a replacement bike box and packing materials. A reasonable charge may be made for the packaging and its delivery. Any charge will be confirmed and agreed before the packaging is sent.

Except where required by law or expressly agreed in advance, the contractual warranty does not cover additional transport costs, loss of use, inconvenience, lost time, commercial losses or other incidental or consequential losses.

Designed to protect your bike, without affecting your rights.

Warranty ownership The Estarli contractual warranty is not transferable and applies to the original purchaser.

Your statutory rights This warranty is provided in addition to, and does not affect, your statutory consumer rights.